Terms and Conditions

TERMS AND CONDITIONS

Last Updated: 13 August 2026

Welcome to www.gonutriline.com (“Website”), operated by Jyoti Wellness Private Limited, doing business under the brand name “Nutriline” (“Nutriline”, “Company”, “we”, “us” or “our”).

These Terms and Conditions (“Terms”) govern your access to and use of the Website, purchase of products, use of consultations, assessments, NutriTest, offers, promotions and any other services made available by Nutriline through the Website.

By accessing the Website, creating an account, submitting information, placing an order, using the NutriTest, booking or participating in a consultation, or otherwise using our services, you acknowledge that you have read, understood and agreed to be bound by these Terms.

If you do not agree with these Terms, please do not use the Website or purchase products from us.

1. COMPANY INFORMATION

The Website is owned and operated by:

Jyoti Wellness Private Limited
Trading as: Nutriline
Website: www.gonutriline.com
Registered Office: 1-8-163/101/142/C TELANGANA INDIA 500003
Customer Support Email: support@gonutriline.com
Customer Support: +91 80084 70547

For consumer grievances, please refer to the “Grievance Redressal” section below.

2. ELIGIBILITY

The Website and its services are intended for individuals who are 18 years of age or older.

By using the Website, you represent that:

  • you are at least 18 years old;

  • you are legally competent to enter into a binding contract under Indian law; and

  • the information provided by you is accurate and complete.

We reserve the right to refuse access, cancel an order, or suspend an account if we reasonably believe that these requirements have not been satisfied.

3. NATURE OF NUTRILINE PRODUCTS

Nutriline offers nutritional products, health supplements, nutraceuticals, foods and/or wellness products as described on the relevant product packaging and product page.

Nutriline products are not pharmaceutical drugs unless expressly stated and lawfully classified otherwise.

The products are intended to support nutrition, general health and wellness in accordance with their approved formulation, labelling and permitted claims.

Nothing on the Website should be interpreted as representing that a food, health supplement or nutraceutical can diagnose, treat or cure a disease or medical condition except to the extent that a particular claim is expressly permitted under applicable law.

Always follow the directions, recommended usage, warnings and precautions printed on the product packaging.

4. HEALTH AND MEDICAL DISCLAIMER

Information provided on the Website, including information concerning nutrition, ingredients, lifestyle, wellness, symptoms, health conditions, NutriTest results, articles, videos, consultations and product recommendations, is provided for general nutritional, educational and informational purposes.

It is not intended to replace professional medical advice, diagnosis or treatment.

You should consult an appropriately qualified medical practitioner before starting any supplement if you:

  • have an existing medical condition;

  • are taking prescription or other medication;

  • are undergoing medical treatment;

  • are pregnant or breastfeeding;

  • are planning pregnancy;

  • have known allergies;

  • are under medical supervision; or

  • have any concern regarding whether a product is suitable for you.

Do not discontinue, reduce or alter any medication or medical treatment solely on the basis of information received from Nutriline, the Website, NutriTest or a nutritional consultation without consulting your treating medical practitioner.

If you experience an unexpected or adverse reaction after consuming a product, discontinue use where appropriate and seek suitable medical advice.

In the event of a medical emergency, contact an appropriate emergency medical service or healthcare provider immediately.

5. INDIVIDUAL RESULTS MAY VARY

Nutrition and wellness outcomes vary between individuals.

Any testimonials, reviews, case studies, expected timelines, before-and-after information, customer experiences or statements concerning possible benefits displayed on the Website represent individual experiences or general information and do not constitute a guarantee that every customer will achieve the same or similar results.

Results may depend on numerous factors including age, health status, diet, lifestyle, adherence, medical history, other medications or supplements and individual physiology.

6. PRODUCT INFORMATION

We endeavour to ensure that product descriptions, ingredients, images, prices, quantity, usage instructions and other information displayed on the Website are accurate.

However:

  1. product packaging may be updated from time to time;

  2. minor differences may exist between photographs and actual packaging;

  3. manufacturers or suppliers may make permitted changes to packaging or presentation; and

  4. typographical or technical errors may occasionally occur.

You should always review the actual product label and packaging before consumption.

Where information on the Website differs from legally required information appearing on the physical product label, the legally compliant product label shall prevail to the extent of the inconsistency.

We reserve the right to correct errors and update product information without prior notice, subject to applicable law.

7. PRODUCT AVAILABILITY

All products are offered subject to availability.

Adding an item to your cart does not reserve the product.

We may restrict quantities, discontinue products, change formulations where permitted by law, or decline an order where reasonably necessary.

If a product becomes unavailable after payment, we may contact you to offer:

  • an alternative;

  • a later dispatch;

  • store credit where accepted by you; or

  • a refund of the amount paid for the unavailable product.

We will not substitute a materially different product without your consent.

8. PRICES AND TAXES

All prices displayed on the Website are in Indian Rupees (INR) unless otherwise stated.

Prices will include or be accompanied by applicable taxes and charges as required by applicable law.

The final amount payable, including applicable taxes, shipping charges, discounts or other charges, will be displayed before completion of the transaction.

We may change prices from time to time. A price change will not ordinarily affect an order already accepted by us unless:

  • there has been an obvious pricing or technical error;

  • payment has failed; or

  • applicable law requires otherwise.

9. ORDERS AND ACCEPTANCE

Placing an order through the Website constitutes an offer by you to purchase the relevant products.

Receipt of an automated order confirmation does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right, subject to applicable consumer law, to cancel or refuse an order in circumstances including:

  • product unavailability;

  • incorrect pricing caused by a genuine technical error;

  • suspected fraud or unauthorised payment;

  • incorrect or incomplete delivery information;

  • breach of these Terms;

  • abnormal or commercially unreasonable quantities; or

  • circumstances preventing lawful fulfilment of the order.

Where we cancel a prepaid order after receiving payment, the relevant amount will be refunded in accordance with applicable law and our refund procedure.

10. PAYMENT

Payments may be processed through third-party payment gateways made available on the Website.

Available methods may include, depending upon availability:

  • UPI;

  • credit cards;

  • debit cards;

  • net banking;

  • wallets;

  • Cash on Delivery; and

  • other authorised payment methods.

Nutriline may not directly receive or store complete payment-card credentials where payments are processed by authorised third-party payment providers.

Your use of a payment service may also be subject to the payment provider's separate terms and conditions.

An order will not be treated as successfully paid until payment confirmation is received from the relevant payment provider.

11. CASH ON DELIVERY

Cash on Delivery (“COD”) may be available for eligible orders, products and delivery locations.

We may require confirmation of COD orders by telephone, WhatsApp, SMS, OTP or another reasonable verification method before dispatch.

Repeated refusal of confirmed COD orders, incorrect addresses, fraudulent ordering or abuse of COD facilities may result in restriction of future COD access.

Any restriction will be applied reasonably and subject to applicable consumer law.

12. SHIPPING AND DELIVERY

Orders are shipped in accordance with the Shipping Policy displayed on the Website.

Currently applicable shipping charges, processing times and estimated delivery periods will be communicated on the Website and/or during checkout.

Delivery dates are estimates unless expressly guaranteed.

Delays may occur due to factors outside our reasonable control, including:

  • courier delays;

  • weather;

  • strikes;

  • natural disasters;

  • public holidays;

  • transport disruption;

  • incorrect delivery information;

  • government restrictions; or

  • force majeure events.

Customers are responsible for providing a complete and accurate delivery address and contact information.

If an order is returned to us because of an incorrect address, repeated failed delivery attempts or refusal to accept delivery, additional shipping charges may apply before redispatch where permitted by law.

13. ORDER CANCELLATION

You may request cancellation of an order before it has been dispatched by contacting our customer support.

Cancellation cannot always be guaranteed once an order has entered packing or dispatch.

Where an order has already been dispatched, the applicable Return and Refund Policy will apply.

Nutriline will not impose an unreasonable cancellation charge on a consumer contrary to applicable consumer protection law.

14. RETURNS, DAMAGED PRODUCTS AND REFUNDS

Returns and refunds are governed by the Return Policy published on the Website, which forms part of these Terms.

Subject to that policy and applicable consumer law, products may be eligible for replacement or refund where they are:

  • damaged in transit;

  • defective;

  • incorrectly supplied; or

  • otherwise required to be accepted for return under applicable law.

Because ingestible wellness and nutritional products may have health, hygiene and product-integrity considerations, opened or used products are ordinarily not returnable merely due to change of mind unless:

  • a specific Nutriline money-back guarantee applies;

  • the product is defective or materially different from what was ordered; or

  • applicable law requires otherwise.

For damaged, leaking, broken, incorrectly supplied or missing products, customers should contact us as soon as reasonably possible and provide photographs, videos, packaging or other reasonable proof where requested.

Approved refunds will ordinarily be made to the original payment method or by another mutually agreed method.

Nothing in these Terms removes or limits any mandatory remedy available to a consumer under applicable law.

15. 60-DAY MONEY-BACK GUARANTEE

Certain Nutriline products may expressly display a “60-Day Money-Back Guarantee” or similar satisfaction guarantee.

This guarantee applies only to products on which the guarantee is expressly displayed at the time of purchase.

Unless different terms are expressly displayed with the relevant offer, eligibility may require the customer to:

  1. purchase the product directly from Nutriline or another channel expressly covered by the offer;

  2. use the product consistently and in accordance with the recommended directions;

  3. complete the recommended course associated with the guarantee;

  4. retain proof of purchase;

  5. contact Nutriline within the period specified for the guarantee; and

  6. provide reasonable information required to verify the claim.

The satisfaction guarantee is an additional commercial promise and is separate from rights relating to damaged, defective or incorrectly supplied goods.

Nutriline may reject fraudulent, duplicate, abusive or unverifiable claims.

Any product-specific terms displayed alongside a money-back guarantee will prevail over this general section in relation to that guarantee.

Nothing in this section restricts a customer's rights under applicable consumer law.

16. PROMOTIONAL OFFERS AND COUPONS

Discounts, coupon codes, free products, bundles, referral offers and promotional campaigns may be subject to separate conditions.

Unless otherwise stated:

  • promotions cannot be combined;

  • coupons have no cash value;

  • discounts apply only during the stated promotional period;

  • promotional products may be subject to availability; and

  • a promotion may be withdrawn or corrected if affected by fraud, abuse or an obvious technical error.

Once an order has been completed, a discount cannot ordinarily be retrospectively applied.

Any specific promotional terms displayed with an offer will prevail in the event of inconsistency with this section.

17. NUTRITEST AND PERSONALISATION TOOLS

Nutriline may provide questionnaires, assessments, quizzes or tools including the NutriTest to help users understand their nutrition or wellness requirements and identify potentially relevant products or lifestyle information.

Results generated from such tools are based substantially upon the information provided by the user.

NutriTest results and recommendations:

  • are not a medical diagnosis;

  • are not medical prescriptions;

  • do not replace blood tests or clinical investigations where such tests are appropriate;

  • do not replace consultation with a qualified medical practitioner; and

  • should not be relied upon for emergency or serious medical decision-making.

You are responsible for providing accurate information when completing any assessment.

18. NUTRITIONAL CONSULTATIONS

Where Nutriline offers access to a nutritionist, clinical nutritionist, dietitian, wellness professional or other professional, the nature and scope of that service will depend upon the professional involved.

A nutritional consultation should not be treated as a medical consultation unless the person providing the consultation is appropriately qualified and expressly providing a medical service within the lawful scope of their professional qualification.

Information supplied during a consultation should be accurate and complete so that recommendations can be made appropriately.

19. ACCOUNTS AND CUSTOMER INFORMATION

Certain features may require you to create an account or provide personal information.

You are responsible for:

  • providing accurate information;

  • maintaining confidentiality of your login credentials;

  • restricting unauthorised access to your account; and

  • informing us if you reasonably suspect unauthorised use.

You must not impersonate another person or use false information to create an account or place an order.

20. ACCEPTABLE USE

You agree not to:

  • use the Website for illegal or fraudulent purposes;

  • attempt unauthorised access to the Website or its systems;

  • introduce viruses, malicious code or harmful technologies;

  • interfere with Website security or operation;

  • scrape or systematically extract Website content without permission;

  • misuse promotional codes or refund mechanisms;

  • submit false reviews or testimonials;

  • impersonate another person;

  • infringe intellectual property rights;

  • attempt to resell products in a manner that violates an applicable agreement or law; or

  • use Website content to make unlawful or misleading medical or product claims.

We may suspend access where reasonably necessary to protect Nutriline, consumers or the Website.

21. INTELLECTUAL PROPERTY

Unless otherwise stated, all intellectual property relating to the Website and Nutriline, including:

  • trademarks;

  • logos;

  • product names;

  • packaging designs;

  • artwork;

  • photographs;

  • videos;

  • graphics;

  • Website design;

  • copy;

  • recipes;

  • questionnaires;

  • NutriTest content;

  • articles;

  • databases; and

  • other proprietary materials,

is owned by or licensed to Jyoti Wellness Private Limited.

You may access Website content for your personal and non-commercial use.

No content may be reproduced, copied, republished, distributed, modified, sold or commercially exploited without our prior written permission except as permitted by applicable law.

22. CUSTOMER REVIEWS AND USER CONTENT

If you submit a review, photograph, testimonial, comment or other content to Nutriline, you confirm that:

  • the content reflects your genuine experience or opinion;

  • it is not knowingly false or misleading;

  • you have the right to submit it;

  • it does not unlawfully infringe another person's rights; and

  • it does not contain unlawful, defamatory, abusive or inappropriate material.

Where you expressly permit us to publish such content, you grant Nutriline a non-exclusive, royalty-free licence to display, reproduce and use the content for the purposes for which permission was given, subject to applicable privacy and advertising law.

Nutriline does not permit employees, agents or other persons to impersonate genuine consumers for the purpose of creating misleading reviews.

We may moderate or remove content that violates these Terms or applicable law.

23. THIRD-PARTY WEBSITES AND SERVICES

The Website may contain links to research papers, social media platforms, payment services, courier providers or other third-party resources.

Third-party websites and services are operated independently of Nutriline.

A link does not necessarily constitute an endorsement of all content, statements, products or practices of the third party.

Your interaction with third-party services may be governed by their own terms and privacy policies.

24. PRIVACY AND PERSONAL DATA

Your personal data will be handled in accordance with our Privacy Policy and applicable Indian data-protection law.

By using the Website, you acknowledge that information may be processed for purposes including:

  • fulfilling orders;

  • delivering products;

  • providing customer support;

  • processing payments;

  • conducting requested consultations or assessments;

  • preventing fraud;

  • complying with legal requirements;

  • managing accounts; and

  • sending marketing communications where permitted.

Please review the Privacy Policy available on the Website for further information regarding personal-data processing, your rights and how to contact us about privacy matters.

Where consent is required for a particular processing activity, consent will be obtained in accordance with applicable law.

25. ELECTRONIC COMMUNICATIONS

By using the Website, you consent to receive transactional communications relating to your orders or services through appropriate channels such as:

  • email;

  • SMS;

  • WhatsApp;

  • telephone; or

  • other electronic means provided by you.

Transactional communications may include payment confirmation, COD verification, order confirmation, shipping information, delivery updates, consultation information, service messages and customer-support responses.

Promotional or marketing communications will be handled in accordance with applicable law and your applicable communication preferences.

26. WEBSITE AVAILABILITY

We endeavour to maintain reliable access to the Website but do not guarantee that the Website will always operate without interruption or error.

Access may temporarily be restricted for:

  • maintenance;

  • security updates;

  • technical failures;

  • server issues;

  • third-party service interruptions; or

  • circumstances outside our reasonable control.

We may change, improve or discontinue Website features from time to time.

27. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the Website and its general informational content are provided on an “as available” basis.

We do not warrant that:

  • the Website will always be uninterrupted or error-free;

  • nutritional or wellness results will be identical for all users;

  • general information will be suitable for every individual's circumstances; or

  • third-party websites or services will always function correctly.

However, nothing in these Terms excludes warranties, guarantees, obligations or consumer rights that cannot lawfully be excluded.

28. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Nutriline will not be responsible for indirect, incidental or consequential loss arising solely from circumstances outside our reasonable control.

Where Nutriline is lawfully entitled to limit its liability in relation to a particular transaction, such liability will ordinarily not exceed the amount paid by the customer for the product or service giving rise to the relevant claim.

This limitation does not apply where liability cannot legally be excluded or restricted, including where applicable in cases involving fraud, wilful misconduct, statutory product liability, or other mandatory rights and remedies under Indian law.

Nothing in these Terms is intended to exclude or restrict any rights available to a consumer under the Consumer Protection Act, 2019 or other applicable law.

29. CUSTOMER RESPONSIBILITY

You are responsible for:

  • reading product labels before consumption;

  • following stated usage instructions;

  • checking ingredients for known allergies or sensitivities;

  • storing products in accordance with label instructions;

  • keeping products away from children where required;

  • checking expiry or best-before information;

  • obtaining appropriate professional advice where necessary; and

  • not consuming products after expiry or where packaging integrity has been materially compromised.

Nutriline shall not be responsible for consequences arising solely from deliberate misuse, consumption contrary to clear label warnings, improper storage by the customer or use of a product after expiry, except where applicable law provides otherwise.

30. INDEMNITY

To the extent permitted by law, you agree to indemnify Jyoti Wellness Private Limited against losses arising directly from your unlawful use of the Website, fraudulent conduct, intentional infringement of third-party rights or material breach of these Terms.

This section does not require a consumer to indemnify Nutriline for matters caused by Nutriline's own breach, negligence or statutory liability.

31. FORCE MAJEURE

Nutriline will not be liable for delay or failure to perform an obligation to the extent caused by an event beyond its reasonable control, including:

  • natural disasters;

  • floods;

  • fires;

  • epidemics or pandemics;

  • war;

  • civil disturbance;

  • government restrictions;

  • strikes;

  • widespread transport disruption;

  • telecommunications failure; or

  • courier-network disruption.

This section does not affect mandatory consumer refund or other statutory rights where they apply.

32. SUSPENSION OR TERMINATION

We may suspend or terminate access to an account or Website functionality where we reasonably believe a user has:

  • violated these Terms;

  • engaged in fraud;

  • attempted unauthorised access;

  • abused refund or promotional systems; or

  • engaged in conduct that threatens the Website, Nutriline or other users.

Termination will not affect rights or liabilities arising before termination.

33. CHANGES TO THESE TERMS

We may amend these Terms from time to time to reflect:

  • changes in law;

  • regulatory requirements;

  • changes in our products or services;

  • changes in Website functionality; or

  • operational requirements.

The latest version will be published on this page with the revised “Last Updated” date.

Changes will apply prospectively unless applicable law requires otherwise.

Material changes will not retrospectively remove statutory rights that arose before the change.

34. GRIEVANCE REDRESSAL

For questions concerning an order, product, return, refund or Website service, please contact:

Customer Support
Email: support@gonutriline.com
Phone: +91 80084 70547

In accordance with applicable Indian e-commerce requirements, consumer grievances may also be addressed to:

Grievance Officer: [INSERT NAME]
Designation: Grievance Officer
Email: [INSERT GRIEVANCE EMAIL]
Phone: [INSERT PHONE NUMBER]
Address: [INSERT COMPLETE ADDRESS]

Consumer grievances will be acknowledged within 48 hours of receipt and Nutriline will endeavour to resolve the grievance within one month from the date of receipt, subject to applicable law.

Customers are requested to include their order number, contact information and a description of the grievance so that it can be addressed efficiently.

35. GOVERNING LAW

These Terms, the Website and transactions entered into through the Website shall be governed by the laws of India.

36. JURISDICTION AND CONSUMER RIGHTS

Subject to mandatory provisions of applicable law, courts having jurisdiction in Hyderabad, Telangana, India shall have jurisdiction over disputes arising from these Terms or use of the Website.

However, nothing in this clause is intended to prevent a consumer from approaching a Consumer Commission or any other authority or forum having jurisdiction under the Consumer Protection Act, 2019 or other applicable law.

The parties may attempt in good faith to resolve a dispute through customer support or grievance redressal before initiating formal proceedings, without prejudicing either party's legal rights.

37. SEVERABILITY

If any provision of these Terms is held to be invalid, illegal or unenforceable, that provision will be interpreted or limited to the minimum extent necessary and the remaining provisions will continue in effect.

38. NO WAIVER

Failure by Nutriline to enforce any provision of these Terms on one occasion does not constitute a waiver of that provision or our right to enforce it subsequently.

39. ENTIRE AGREEMENT

These Terms should be read together with:

  • the Privacy Policy;

  • Shipping Policy;

  • Return and Refund Policy;

  • product-specific terms;

  • promotional or money-back guarantee terms; and

  • any other policies expressly incorporated by reference.

Together, these documents constitute the applicable terms between you and Nutriline in relation to your use of the Website and relevant purchases.

Where product-specific promotional terms expressly differ from these general Terms, the more specific terms will apply to that promotion or product, subject always to applicable law.

40. CONTACT US

For questions about these Terms or your order, please contact:

Nutriline
A brand operated by Jyoti Wellness Private Limited
Website: www.gonutriline.com
Email: support@gonutriline.com
Phone: +91 80084 70547
Address: 1-8-163/101/142/C TELANGANA INDIA 500003